On this page you will find answers to some of the most commonly asked questions. If you don’t find what you’re looking for here, please email me at connect@hillfolk.co.uk

I would like to order a custom portrait, how long will it take?

Please check my shop announcement for current turnaround times. This timescale is for a first draft, so please factor in time for any amendments, printing, framing and postage.

I have ordered a print. How long will it take to produce?

My prints are produced by a fantastic fine art printer, who also custom makes all my mounts and frames. The following timescales apply:

Print only: 4 working days
Print plus card mount: an additional 5 working days
Framed print: an additional 7 working days

What information will you need to produce a custom portrait?

If you purchase a custom portrait, I will send you a form where you can list things such as a person’s height, eye colour and the clothes etc you wish to include. It also has some tips for selecting the best photos to send me.

I would like to personalise one of your prints – is this possible?

Yes, certainly! If you would like to change / add some text to a print, or have it in a different colour please get in touch with me before purchasing and I will be happy to help.