Frequently asked questions

On this page you will find answers to some of the most commonly asked questions. If you don’t find what you’re looking for here, please email me at connect@hillfolk.co.uk

I would like to order a custom portrait, how long will it take?

Please check my shop announcement for current turnaround times. This timescale is for a first draft, so please factor in time for any amendments, printing, framing and postage.

I have ordered a print. How long will it take to produce?

My prints are produced by a fantastic fine art printer, who also custom makes all my mounts and frames. The following timescales apply:

Print only: 4 working days
Print plus card mount: an additional 5 working days
Framed print: an additional 7 working days

What information will you need to produce a custom portrait?

If you purchase a custom portrait, I will send you a form where you can list things such as a person’s height, eye colour and the clothes etc you wish to include. It also has some tips for selecting the best photos to send me.

I would like to personalise one of your prints – is this possible?

Yes, certainly! If you would like to change / add some text to a print, or have it in a different colour please get in touch with me before purchasing and I will be happy to help.